Refund policy

Returns, Refunds and Exchanges.

Except for any products designated on the Site as returnable, we will not accept return of the products for a refund of your purchase price and its respective shipping and handling costs. 

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, damaged or missing parts for reasons not due to our error and returned fifteen (15) days after its delivery are eligible for a partial refund at our sole discretion. 

On such situations, and upon written consent by us, you must return all damaged products for the applicable refund. You must email our Returns Department at hello@pintabeauty.com  to obtain permission and instructions on the terms of such refund. 

Refunds are processed within approximately five (5) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE THAT WERE PROPERLY DELIVERED. 

Please note that it may take longer than two weeks for PayPal and/or your financial institution to reflect the credit on your transaction. If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@pintabeauty.com. 

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pintabeauty.com and send your item to: Pintá Beauty LLC, PO Box 105 Naranjito, PR 00966. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.